Refund policy
RETURNS & REFUND POLICY Last updated: June 2026
At BLU. Skin, we are committed to offering you skincare products that care for your skin and a shopping experience that makes you feel completely confident.
For any enquiries related to your order, please contact us at hello@bluskinco.com. Our team is available Monday to Friday and will get back to you within 24 to 48 business hours.
Only products purchased at www.bluskinco.com can be managed through this channel. If you made your purchase through a distributor or a different platform, please contact the original seller directly.
THE NATURE OF OUR PRODUCTS
All BLU. Skin products are made and personalised to order, with exclusive labelling and packaging designed specifically for each customer. For this reason, and in accordance with applicable consumer protection regulations regarding customised goods, personalised products are excluded from the standard 14-day right of withdrawal.
By completing your purchase, you acknowledge and accept this condition.
WHEN WE ACCEPT A CLAIM
While we do not accept returns due to change of mind, we do address the following situations:
- Product with a manufacturing defect.
- Product that arrived damaged during transit.
- Order error attributable to BLU. Skin (incorrect product sent).
If you find yourself in any of these situations, please write to us at hello@bluskinco.com within a maximum of 7 calendar days from the date of receipt. After this period, we cannot guarantee that the issue will be processed.
HOW TO SUBMIT A CLAIM
- Email us at hello@bluskinco.com with your order number and a description of the problem. Please attach photos of the product and the packaging (required in order to process the claim).
- You will receive a response within 1 to 2 business days with instructions on how to proceed.
- Once the issue has been verified, we will offer one of the following solutions depending on the case: product replacement or full refund.
ITEMS EXCLUDED FROM ANY CLAIM
The following items are not eligible for return or refund under any circumstances:
- Sale or final clearance items.
- Subscription or automatic replenishment orders.
- Gift cards and store credit.
We reserve the right to decline a request if, upon review, the products show no verifiable defect, or if we detect any signs of fraud or abuse.
SHIPPING COSTS
In the event of a manufacturing defect, damage in transit, or an error attributable to BLU. Skin, we will cover the full cost of the return shipment if required.
Original shipping costs are non-refundable, unless the error is attributable to BLU. Skin.
REFUNDS
Once your claim has been verified and approved, we will process your refund within a maximum of 14 business days.
The refund will be issued using the same payment method used for the original purchase:
- Credit / debit card: 3 to 10 business days depending on your bank.
- PayPal: 1 to 3 business days.
The purchase price of the affected product or products will be refunded, including taxes paid, after deducting any discounts or credits already applied.
If you have accumulated loyalty points associated with the refunded products, those points will be deducted from your account balance.
HAVEN'T RECEIVED YOUR REFUND?
If more than 15 business days have passed and you still don't see the credit in your account, we recommend:
- Checking your bank account or payment app again.
- Contacting your bank, as the process may take up to an additional 14 business days depending on the institution.
- If you still haven't received it, email us at hello@bluskinco.com and we will look into it with you straight away.
Thank you for trusting BLU. Skin. The BLU. Skin team · hello@bluskinco.com · www.bluskinco.com
